Cancellation Policy

This Cancellation Policy explains how to cancel your CyberBoltAI subscription, what happens when you cancel, and important information about timing and data retention.

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The fastest way to cancel your subscription: - Log into your CyberBoltAI account dashboard - Navigate to "Billing & Subscription" - Click "Cancel Subscription" - Follow the prompts to confirm cancellation

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You can also cancel by contacting our support team: - Email: support@cyberboltai.com - Phone: 1-800-CYBER-AI (business hours: 9 AM - 6 PM PST) - Live chat: Available through your account dashboard

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For enterprise accounts, written notice may be required as specified in your service agreement.

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• Immediate processing: Your cancellation request is processed immediately
• Service continuation: Your services remain active until the end of your current billing period
• No prorated charges: You have access to all features until the period ends
• Final billing date: No future charges will be applied after the current period

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• Monthly subscriptions: Cancel anytime; access continues until month-end
• Annual subscriptions: Cancel anytime; access continues until year-end
• One-time services: Cannot be cancelled once delivery has begun

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Upon cancellation confirmation: - Future billing stops immediately - Cancellation confirmation email sent - Account status updated to "Cancelled" - Services remain active until period end

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When your paid period expires: - Access to premium features ends - Monitoring services are discontinued - Account moves to "Expired" status - Data retention period begins

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• Day 1-7: Full service access continues
• Day 8-30: Grace period with limited access
• Day 31+: Account suspension and data retention policies apply

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After cancellation, we retain: - Account information (for reactivation purposes) - Security configurations (for 90 days) - Historical security reports (for 1 year) - Billing records (as required by law)

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We permanently delete: - Real-time monitoring data (after 30 days) - Detailed scan results (after 90 days) - Personal preferences and settings (after 1 year)

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Before cancellation, you can download: - Security reports and scan history - Configuration settings documentation - Historical alert data - Contact our support for data export assistance

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You can reactivate your account: - Within 90 days: Full configuration restored automatically - Within 1 year: Basic settings restored, some reconfiguration needed - After 1 year: New account setup required

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• Current pricing applies (may differ from previous subscription)
• No "win-back" discounts for voluntary cancellations
• Enterprise customers: Original contract terms may no longer apply

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Instead of full cancellation, you may: - Downgrade to a lower service tier - Remove specific add-on services - Switch from annual to monthly billing

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• Prorated credits applied to account
• Credits used for future billing cycles
• No cash refunds for downgrades

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If payment fails: - Grace period: 7 days to update payment information - Service suspension: After 14 days of non-payment - Account cancellation: After 30 days of non-payment

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Accounts may be cancelled immediately for: - Fraudulent activity - Misuse of services - Violation of acceptable use policies

Enterprise customers may have different cancellation terms: - Contract-specific notice periods - Early termination fees - Custom data retention periods - Dedicated account manager assistance

To prevent unintended cancellations: - Confirmation emails are sent for all cancellation requests - 24-hour cooling-off period for phone cancellations - Support team verification for high-value accounts

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We may contact you to: - Confirm cancellation intent - Offer alternative solutions - Provide assistance with any issues - Discuss potential service improvements

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Upon service termination: - Email protection stops immediately after period end - Website monitoring ceases - Threat alerts are discontinued - Security configurations remain but are not monitored

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Before cancelling, consider: - Downloading all security reports - Implementing basic security measures independently - Planning alternative security solutions - Understanding your ongoing risk exposure

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Our team is available to help with: - Technical issues that might be resolved without cancelling - Service modifications or downgrades as alternatives - Data export and account closure procedures - Transition planning for alternative solutions

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We respect your decision to cancel and will not: - Apply high-pressure retention tactics - Make cancellation unnecessarily difficult - Require lengthy phone calls or multiple confirmations - Delay processing legitimate cancellation requests

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We may ask for feedback about: - Reasons for cancellation - Service improvement suggestions - Overall experience ratings - Likelihood to recommend despite cancellation

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Your feedback helps us: - Improve service quality - Address common concerns - Develop new features - Better serve future customers

For cancellation requests or questions: - Primary: support@cyberboltai.com - Phone: 1-800-CYBER-AI - Emergency: Available 24/7 for critical security issues - Address: CyberBoltAI, 123 Security Blvd, Suite 100, San Francisco, CA 94105

This policy may be updated to reflect: - Changes in service offerings - Legal or regulatory requirements - Customer feedback and operational improvements - Industry best practices

Updated policies will be communicated via email and posted on our website with advance notice when possible.